Admittedly responsibilities can vary from property to property, yet there are a number of basic services that any good property management will provide you. And if they aren't, well, let's just say it might be time to get a new one...
1) Communicating; well!
2) Regular maintenance and upkeep
3) Annual meetings
If you are a leaseholder or tenant and are worried about how your block is being managed, we recommend that you raise your concerns as soon as possible. If your block has a Residents Association, talk to them. You might find other people in the block have the same issues and your Residents Association can raise these with the Resident Management Company or freeholder on your behalf.
It is also worth checking the Association of Residential Managing Agents (ARMA) website (arma.org.uk) to see if your block management company is a member. All ARMA members must offer access to an independent ombudsman scheme to deal with disputes.
If you feel you’re not getting the service you’re paying for, it’s definitely time to jump ship. Why not give us a call and find out how we do things?